QuickBooks Enterprise Scheduled Backups
Recently upgraded to QuickBooks Enterprise 2011 and after setting up the scheduled backups, noticed they weren’t running. Manually backups ran fine but scheduled backups would just create a file in the backup folder called QBTempBackup.tmp followed by the date. After doing some digging around online I found out there’s a QB Backup log file that is located in C:\Users\<username>\AppData\Local\Intuit\QuickBooks\Log\QBBackup.txt Looking in this log, the only error showed Bad Connection Handle used when it tried to run the scheduled backup.
After giving up trying to find a solution online, called support and after some poking around they found the issue. It’s a simple fix that would have saved a lot of time if it was documented somewhere. The local user QBDataServiceUser21 needed to be added to the Shares permissions for the folder with the QB company files. Once the user was added with permissions, the scheduled backups ran without problem.
November 8th, 2011 at 10:02 pm
Wow, helped alot! Thanks!
November 17th, 2011 at 2:02 pm
This worked, where the Intuit forums were no help… thanks very much!
March 2nd, 2012 at 1:52 pm
Thanks so much! You helped when Intuit forums and calls couldn’t.
July 18th, 2014 at 12:41 pm
helped for me too.
using QB Enterprise 12.0
Thanks a ton!!!